Terms & Conditions

A legal disclaimer

Acceptance of Terms

By accessing, browsing, or utilizing the services provided by Leeds Nursing Services (“Leeds,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all services rendered by Leeds Nursing Services, including but not limited to health assessment, medication management, wound care, patient and family education, post-operative care, palliative care, and personal care. Please read these Terms carefully before using our services. If you do not agree to these Terms, you may not use our services.

Services Provided

Leeds Nursing Services offers a wide range of concierge nursing services for clients across Southern California, including but not limited to:

Health Assessment & Monitoring: Initial evaluations, ongoing health assessments, vital signs tracking, and symptom management for chronic conditions such as diabetes, CHF, and COPD.
Medication Management & Administration: Oral and injectable medication administration, medication reconciliation, and monitoring for interactions or errors.
Wound Care & Skin Management: Dressing changes, infection monitoring, drain management, ostomy site care, and related services.
Catheter and Device Care: Foley and suprapubic catheter care, G-tube (Mickey Button) changes, and other device management, as ordered by a licensed provider.
Patient & Family Education: Instructions on medications, treatments, wound care, chronic disease self-management, dietary guidance, and emergency planning.
Post-Operative & Acute Care: Monitoring post-surgical recovery, pain management, mobility assistance, and fall-risk assessment.
Palliative & End-of-Life Care: Symptom management, family support, and hospice coordination.
Personal Care & Assistance with Activities of Daily Living (ADLs): Bathing, dressing, grooming, feeding, toileting, and incontinence care.

All services are provided in accordance with applicable laws, regulations, and professional standards. Leeds Nursing Services reserves the right to refuse or discontinue services if a client fails to comply with these Terms or if service provision is deemed unsafe or inappropriate.

Client Responsibilities

To ensure safe and effective care, Clients are responsible for:

Providing accurate and complete medical history, information, and documentation as requested by Leeds Nursing Services staff.
Following care plans, instructions, and advice provided by nurses and healthcare professionals.
Informing staff of any changes in health status, medications, or treatment plans.
Ensuring a safe, clean, and respectful environment for care delivery.
Cooperating with Leeds Nursing Services staff and not engaging in abusive, threatening, or discriminatory behavior.
Securing and safeguarding prescribed medications, equipment, and personal property.

Failure to meet these responsibilities may result in suspension or termination of services.

Fees & Payment

Leeds Nursing Services operates on a fee-for-service basis. Fees for services will be disclosed prior to commencement of care and may vary depending on the type, frequency, and duration of services rendered. Payment is due promptly upon receipt of invoice unless otherwise agreed in writing. Accepted payment methods may include credit card, check, electronic transfer, or other approved methods.

Late payments may incur additional charges, interest, or result in the suspension of services.
All fees are subject to change. Leeds Nursing Services will provide notice of fee changes at least 30 days in advance.

Cancellation Policy

Clients may cancel or reschedule appointments by providing at least 24 hours’ notice. Failure to provide adequate notice may result in a cancellation fee, up to the full cost of the scheduled service. Leeds Nursing Services reserves the right to cancel or reschedule appointments due to unforeseen circumstances, emergencies, or other factors impacting service delivery. In such cases, Leeds will notify clients as soon as possible.

Privacy & Confidentiality

Leeds Nursing Services is committed to protecting the privacy and confidentiality of client information in accordance with federal and state laws, including HIPAA. Client information will only be used or disclosed as necessary for care delivery, billing, administrative purposes, legal compliance, or with client authorization.

Clients have the right to review and request amendments to their personal health information.
Leeds Nursing Services utilizes secure systems and safeguards to prevent unauthorized access or disclosure.
Clients should not share confidential information, passwords, or access codes with unauthorized parties.

For more information, please refer to our Privacy Policy.

Liability & Disclaimer

Leeds Nursing Services provides skilled nursing care and related services in accordance with professional standards. However, Leeds does not make any guarantees regarding specific health outcomes or results of care.

Clients acknowledge that all medical decisions, recommendations, and interventions are made in consultation with licensed providers, and that Leeds Nursing Services is not responsible for decisions made by other healthcare professionals or providers outside of its staff.
Leeds Nursing Services is not liable for damages or injuries resulting from client non-compliance, failure to disclose information, misuse of equipment, or factors beyond our reasonable control.
Services provided by Leeds Nursing Services do not replace the advice, diagnosis, or treatment of a physician or other licensed practitioner. In the event of a medical emergency, clients should contact 911 or seek immediate care.

Changes to Terms

Leeds Nursing Services reserves the right to update, revise, or modify these Terms & Conditions at any time. Updates will be effective upon posting on our website or notification to clients. Continued use of our services following changes to these Terms constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of California. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.