Overview

At Leeds Nursing Services, we are committed to providing the highest standard of personalized, concierge nursing care for our clients throughout Southern California. Your satisfaction and well-being are our top priorities. This Refund Policy outlines the conditions under which payments for our services may be refunded.

Eligibility for Refunds

• Advance Cancellations: Clients who cancel scheduled services at least 24 hours before the appointment time are eligible for a full refund or credit, minus any applicable administrative fees.

• Late Cancellations: Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee equivalent to up to 50% of the service cost. This fee covers the time reserved and resources allocated for your care.

• No-Shows: If a client does not attend a scheduled appointment and provides no prior notice, the full service fee will be charged and is not eligible for refund.

• Service Quality Concerns: If you are dissatisfied with the quality of care received, please contact us within 48 hours of your appointment. We will review your concern on a case-by-case basis and may issue a partial or full refund at our discretion, or offer a corrective service at no additional charge.

• Non-Refundable Charges: Administrative fees, travel charges, and supplies or medications purchased specifically for your care are non-refundable once the service has been rendered or the purchase has been made.

How to Request a Refund

To request a refund, please contact our office by phone at 626-689-3362 or via email at support@leedsnursingservices.com. Provide your name, the date of service, and a brief description of your concern. Our administration team will review your request and respond within 5 business days.

Refund Processing

Approved refunds will be issued using the original method of payment whenever possible. Please allow up to 7 business days for refunded amounts to appear in your account, depending on your financial institution.

Policy Modifications

Leeds Nursing Services reserves the right to update or modify this Refund Policy at any time. Clients will be notified of significant changes in advance.

If you have questions about this policy or your specific situation, please contact our office directly. We value your trust and the opportunity to care for you and your loved ones.